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 197 Surefire Customer Service Techniques for People With No People Skills
Learn exactly what to say to customers – and double your sales. 
by Matt Gill and Kevin Wilke, Co-Founders, NitroMarketing.com

"I've successfully used these simple tips and techniques for anticipating the needs of my clients, delivering beyond their expectations, keeping the lines of communication open and addressing problems before they become relationship-breakers."
– Ilise Benun, Author, Self Promotion Online

As an Internet marketer, you know that you'd be nothing without your customers, since they're the ones who purchase your products and services.  Yet, you probably don't realize the importance of good customer service.  If you think it's more  important to have a good product than it is to have good service, then take a look at these surprising facts:

• 68% of people quit doing business with companies that have poor customer service.
• It is far easier to lose customers due to poor service rather than for your product's quality or cost.
• A person who stops doing business with your company costs 5 times more than they would've spent for one entire year. 

If you still need proof, then just listen to how the legendary copywriter and business owner Bob Bly learned this lesson the wrong way.  Later, I'm going to tell you exactly how you can get the only ebook that explains exactly what you must say to keep your customers happy.  But first, let me tell you how Bob learned the importance of customer service.

Bob had been a successful businessman for many years but was clueless when it came to good customer service.  He had always thought it was only important to have a good product and hadn't given much thought to his service.  The truth is that Bob hated to deal with customers, which made his job tough since he dealt with them on a daily basis.  Despite this, Bob never had a hard time getting business.  

But what he didn't know was beginning to hurt him.  His clients hated him and only hired him because he got them results.  Bob was quickly earning a bad reputation as someone people didn't want to work with.  The more people talked, the more they didn't like him, and the more customers he lost.  

Then, Bob woke up and realized how many sales he was throwing away.

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